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Privacy Policy

Effective date: 10th April 2026

Last updated: 10th April 2026

This Privacy Policy explains how MULTIPLE INDUSTRY SERVICES LIMITED (“we”, “us”, “our”, or “the Company”) collects, uses, stores, shares and protects personal data when you visit our website, contact us, request our services, apply for work with us, or otherwise interact with us.

1. Who We Are

MULTIPLE INDUSTRY SERVICES LIMITED
Company number: 14324488
Registered office: 88-90 Soho Hill, Birmingham, England, B19 1AD

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details below:

Telephone: 0333 224 0193
Postal address: 88-90 Soho Hill, Birmingham, England, B19 1AD

2. The Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity data, such as your name, title, date of birth, and identification details where required.
  • Contact data, such as your email address, telephone number, postal address, and business contact details.
  • Business data, such as company name, job title, service requirements, site details, and enquiry information.
  • Recruitment data, such as CVs, employment history, licences, qualifications, right to work information, references, and availability.
  • Operational and security data, such as incident reports, visitor records, access logs, site instructions, and service delivery communications.
  • Technical data, such as IP address, browser type, device information, and website usage data.
  • Marketing and communications data, such as your preferences for receiving marketing from us and records of your communication preferences.
  • Any other information you choose to provide to us.

3. How We Collect Your Personal Data

We collect personal data in a number of ways, including:

  • Directly from you when you complete forms on our website, contact us by phone or email, request a quote, or apply for work.
  • From your employer or business where you act on behalf of an organisation.
  • From clients, site managers, event organisers, or business partners where relevant to service delivery.
  • From referees, recruitment agencies, job boards, and publicly available sources where relevant to recruitment.
  • Automatically through our website using cookies and similar technologies.

4. How We Use Your Personal Data

We may use your personal data to:

  • Respond to enquiries and provide information about our services.
  • Prepare quotations, proposals, contracts, and service documentation.
  • Provide security services, manage assignments, and communicate with clients and site contacts.
  • Manage recruitment, onboarding, compliance checks, and workforce administration.
  • Maintain records relating to incidents, complaints, health and safety, and legal obligations.
  • Improve our website, services, and customer experience.
  • Send service-related communications and, where permitted, marketing communications.
  • Establish, exercise, or defend legal claims.
  • Comply with legal and regulatory obligations.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for using your personal data. Depending on the context, we may rely on one or more of the following:

  • Contract: where processing is necessary to enter into or perform a contract with you or your organisation.
  • Legitimate interests: where processing is necessary for our legitimate business interests, provided your rights do not override those interests.
  • Legal obligation: where we need to process data to comply with the law.
  • Consent: where you have given clear permission, for example for certain marketing communications or optional cookies.
  • Vital interests: where necessary to protect someone’s life.

Where we rely on legitimate interests, these may include running and developing our business, managing client relationships, administering recruitment, ensuring site safety, preventing fraud, and maintaining service quality and security.

6. Special Category Data and Criminal Offence Data

In limited circumstances, particularly in recruitment, compliance, incident management, safeguarding, or regulated service delivery, we may process more sensitive information, including health information or criminal offence data, where permitted by law and where appropriate safeguards are in place.

We will only process this type of information where we have an appropriate legal basis and condition under data protection law, such as explicit consent, employment law obligations, safeguarding requirements, or the establishment, exercise, or defence of legal claims.

7. Recruitment

If you apply to work with us, we may collect and use your personal data to assess your suitability, verify your right to work, review your qualifications, licences, and experience, contact referees, carry out compliance checks, and communicate with you about current or future roles.

If your application is unsuccessful, we may retain your details for a limited period in case a suitable future opportunity arises, unless you ask us not to.

8. Marketing Communications

We may use your personal data to send you information about our services where we are permitted to do so by law. You can ask us to stop sending marketing communications at any time by using the unsubscribe option in the message, contacting us directly, or using the contact details in this Privacy Policy.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the site function properly, analyse traffic, remember preferences, and improve user experience.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can also control cookies through your browser settings.

10. Sharing Your Personal Data

We may share your personal data with:

  • Employees, management, and authorised personnel within our business who need access for legitimate purposes.
  • Clients, site contacts, event organisers, and service partners where necessary to deliver our services.
  • IT providers, website hosts, cloud software providers, HR systems, and other business service providers.
  • Professional advisers, such as solicitors, insurers, accountants, and auditors.
  • Recruitment platforms, screening providers, referees, and compliance partners where relevant.
  • Regulators, law enforcement agencies, courts, or other authorities where required or permitted by law.

We require third parties who process personal data on our behalf to respect the security of that personal data and to process it in accordance with the law.

11. International Transfers

We aim to store and process your personal data within the United Kingdom or countries that provide an adequate level of protection. Where personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.

12. Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or improper forms of processing.

These measures may include access controls, password protection, encryption, secure systems, restricted access, staff training, and contractual controls with our service providers.

13. Data Retention

We will keep your personal data only for as long as necessary for the purposes for which it was collected, including for legal, regulatory, tax, insurance, audit, recruitment, and reporting requirements.

Typical retention periods may include:

  • General enquiries: up to 12 months from last contact.
  • Client and contract records: up to 7 years after the end of the relationship, unless a longer period is required.
  • Recruitment records for unsuccessful applicants: up to 12 months, unless you ask us to delete them sooner or a longer lawful retention period applies.
  • Employee and worker records: for the duration of employment or engagement and for a period afterwards in line with legal and operational requirements.
  • Incident, insurance, or legal claim records: for as long as necessary to manage the incident or claim and satisfy legal requirements.
  • Marketing suppression records: as long as needed to ensure we respect your opt-out request.

We may retain data for longer where necessary to comply with the law, resolve disputes, or enforce our agreements.

14. Your Rights

Subject to the law and depending on the lawful basis we rely on, you may have the right to:

  • Be informed about how your personal data is used.
  • Request access to your personal data.
  • Request correction of inaccurate or incomplete personal data.
  • Request deletion of your personal data.
  • Request restriction of processing.
  • Object to processing, including direct marketing.
  • Request transfer of your personal data in certain circumstances.
  • Withdraw consent at any time where we rely on consent.

To exercise any of your rights, please contact us using the details set out above.

15. Complaints

If you have concerns about how we handle your personal data, we ask that you contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

16. Third-Party Websites

Our website may contain links to third-party websites. If you follow a link to any other website, please note that those websites have their own privacy policies and that we do not accept responsibility or liability for them.

17. Children’s Privacy

Our services and website are not intended for children, and we do not knowingly collect personal data from children unless there is a clear lawful basis and operational need to do so.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or our data processing practices. Any updates will be posted on this page, and where appropriate we will take additional steps to notify you.

19. Contact Us

If you have any questions about this Privacy Policy or how we use your personal data, please contact:

MULTIPLE INDUSTRY SERVICES LIMITED
Company number: 14324488
88-90 Soho Hill, Birmingham, England, B19 1AD
Email: info@multipleindustryservices.co.uk
Telephone: 0333 224 0193