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GDPR

Data Protection & GDPR Policy

MULTIPLE INDUSTRY SERVICES LIMITED ("we", "us", "our") is committed to protecting and respecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This page outlines how we collect, use, store, and protect personal data, as well as your rights under UK data protection law.

1. Company Information

Company Name: MULTIPLE INDUSTRY SERVICES LIMITED
Company Number: 14324488
Registered Address: 88-90 Soho Hill, Birmingham, England, B19 1AD

2. Our Commitment to Data Protection

We are committed to ensuring that personal data is:

  • Processed lawfully, fairly, and transparently
  • Collected for specified, explicit, and legitimate purposes
  • Adequate, relevant, and limited to what is necessary
  • Accurate and kept up to date
  • Retained only for as long as necessary
  • Processed securely and protected against unauthorised access or loss

3. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity – to provide services or respond to enquiries
  • Legitimate interests – to operate and improve our business
  • Legal obligation – to comply with UK laws and regulations
  • Consent – where required, such as for marketing or optional data collection

4. Types of Data We Process

We may collect and process the following:

  • Contact details (name, email, phone number)
  • Business information (company name, enquiry details)
  • Recruitment data (CVs, licences, employment history)
  • Operational data (site details, service requirements)
  • Technical data (IP address, browser data)
  • Communications and correspondence

5. Special Category & Sensitive Data

In certain circumstances, particularly in recruitment and security operations, we may process sensitive personal data, including:

  • Health information
  • Criminal record data (where legally required)
  • Right to work documentation

Such data is processed only where legally permitted and with appropriate safeguards.

6. How We Use Your Data

We use personal data to:

  • Respond to enquiries and provide quotations
  • Deliver security services
  • Manage contracts and relationships
  • Recruit and manage staff
  • Ensure compliance with legal and regulatory requirements
  • Improve our services and operations

7. Data Sharing

We may share personal data with:

  • Clients and business partners
  • IT and software providers
  • Professional advisors (legal, insurance, accounting)
  • Regulators and law enforcement where required

All third parties are required to process data securely and in compliance with UK GDPR.

8. Data Retention

We retain personal data only for as long as necessary:

  • Enquiries: up to 12 months
  • Client records: up to 7 years
  • Recruitment data: up to 12 months
  • Legal or incident records: as required by law

9. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure systems and encryption where applicable
  • Restricted access controls
  • Staff training on data protection
  • Regular system monitoring and updates

10. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

11. Data Breaches

In the event of a data breach, we will:

  • Assess and contain the breach immediately
  • Notify the Information Commissioner’s Office (ICO) where required
  • Inform affected individuals where there is a high risk to their rights

12. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including legally approved transfer mechanisms.

13. Cookies

Our website uses cookies to improve user experience and analyse performance. Where required, we obtain consent before using non-essential cookies.

14. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

15. Contact Us

If you have any questions about this policy or your data, please contact:

MULTIPLE INDUSTRY SERVICES LIMITED
88-90 Soho Hill, Birmingham, England, B19 1AD

16. Updates to This Policy

We may update this policy from time to time to reflect changes in law or business practices. Any updates will be published on this page.